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What You Agree To When You Play with Us

Everything you do on palottery — from funding your account with PayPal or Venmo to placing a same-game parlay on an NFL matchup — is covered by the terms and conditions, privacy policy, and applicable state law where you're accessing the platform.

State-dependent accessPayPal & Venmo account rulesPlay+ prepaid card termsPrivacy & data policyAccount security obligations
palottery What You Agree To When You Play with Us
HOW WE HANDLE YOUR DATA

Account Security, Data, and Your Rights

Data We Collect

We collect account registration details, device identifiers, and payment-method references — for example, your PayPal email or Play+ card token — to verify your identity and process transactions under state requirements.

Cookie and Session Policy

We use session cookies to keep you logged in across your mobile browser and the palottery account app. You can manage cookie preferences in your browser settings, though disabling them may affect wallet and lobby functions.

Data Retention

We retain your account and transaction records for as long as required by the state laws applicable to your account. After you close your account, certain records are kept for the legally required retention window before deletion.

Requesting Changes or Deletion

To request a copy of your data, correct an error, or ask us to delete your account records, contact us via live chat or the email form on our Contact page. We respond to verified requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

Live Chat Open the chat icon inside your account dashboard to connect with our support team about any policy question, account restriction, or payment dispute in real time.
Email Support Send detailed legal or account inquiries to our support address via the Contact page. We respond to written requests, including data access and account closure requests, by email.
In-App Help Center The Help section inside your palottery account includes searchable policy articles covering PayPal, Venmo, and Play+ transaction rules, account verification, and state-eligibility requirements.

Common Questions About palottery Legal Terms

If something in our terms isn't clear, these answers cover the questions we hear most often. For anything not listed here, live chat is the fastest path to a real answer.

No. Access and the terms that govern your account depend entirely on whether online gaming is permitted under your state's law. If your state isn't eligible, you won't be able to access the platform at login.

We store a reference token from your payment provider — not your full PayPal or Venmo credentials. That token is used only to match future withdrawals back to your verified funding source, in line with our transaction policy.

Yes. Submit a verified data-access request through live chat or the email form on our Contact page. We'll confirm your identity before responding, and we aim to fulfill verified requests within the window required by your state's privacy rules.

Contact us via live chat or email to request account closure. Any remaining balance is returned to your verified payment method — PayPal, Venmo, or Play+. Transaction and identity records are kept for the legally required retention period, then deleted.

We send an email notice to your registered address and post an in-app alert before any material changes take effect. Continuing to use the platform after the effective date counts as acceptance of the updated terms.

Open a dispute via live chat right away — have your transaction ID and the payment method ready, whether that's PayPal, Venmo, or your Play+ card. Our team reviews transaction records and responds with a written outcome.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.